Shipping policy

Shipping Policy

FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in the USA by USPS and in Asia by EMS.

SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.

LOST/MISSING PACKAGES
Luhxora is not liable if an incorrect address is placed during checkout. Please make sure your billing and shipping addresses are correct before placing your order. If we have made an error, we will fully take responsibility for the original order at no charge.

INCORRECT ADDRESS POLICY
• Customers are responsible for providing accurate and complete shipping addresses at the time of purchase.
• We are not responsible for orders that are lost, delayed, or returned due to an incorrect or incomplete address provided by the customer.
• If a package is returned to us for this reason, a 20% restocking fee will be applied, and the original shipping fee is non-refundable.
• If the package is still in transit and marked as undeliverable, customers may provide an alternative address for rerouting. Additional fees may apply.

P.O. BOX ADDRESS POLICY
We do not recommend using P.O. Box addresses as your shipping destination. P.O. Boxes are not always supported by our delivery partners and may result in failed deliveries, delays, or returned shipments.
If a customer enters a P.O. Box address, they assume full responsibility for any delivery issues. Luhxora is not liable for lost, missing, or undelivered packages sent to P.O. Box addresses. Refunds, replacements, or reshipments will not be provided for orders affected due to the use of a P.O. Box. Please provide a valid physical street address to ensure successful delivery.

CUSTOMS
We are not responsible for any customs fees once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees when they arrive in your country.

SHIPPING TIME
Shipping time varies by location. These are our estimates:
United States — 4–10 business days
Canada, Europe — 4–10 business days
UK, Australia, New Zealand — 4–10 business days
Central & South America — 7–12 business days
Asia — 7–12 business days
Africa — 7–12 business days

Max delivery time: 12 business days.
This does not include our 2–5 day processing time.
All shipping times exclude clearance/customs delays.

TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped; however, for some free-shipping methods, tracking may not be available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT.”
For some shipping companies, it takes 2–5 business days for tracking information to update. If your order was placed more than 5 business days ago and there is still no tracking information, please contact us.

HOW WILL MY PACKAGES ARRIVE?
For logistical reasons, items in the same purchase may sometimes be sent in separate packages.

DELIVERY CONFIRMATION POLICY
Once an order has been handed to the shipping carrier, responsibility for handling and delivery transfers to the logistics provider.
When tracking indicates an order has been “Delivered,” we are no longer liable for missing packages. Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the package at the shipping address.
We collect phone numbers at checkout to help carriers contact customers in case of delivery issues.
If an order is marked as delivered but cannot be located, please contact the shipping carrier directly for assistance. We also recommend checking with household members, neighbors, building management, or your local post office.

LOGISTIC CONTACT REFERENCE (use your tracking number when contacting your carrier)
• USPS: https://www.usps.com/help/missing-mail.htm
• UPS: https://www.ups.com/us/en/support/contact-us.page
• FedEx: https://www.fedex.com/en-us/customer-support.html
• DHL eCommerce: https://www.dhl.com/global-en/home/customer-service.html
• Canada Post: https://www.canadapost-postescanada.ca/cpc/en/support.page
• Royal Mail: https://www.royalmail.com/help
• Australia Post: https://helpandsupport.auspost.com.au/

For any other questions, contact us at luhxora@gmail.com.

Last updated: August 13, 2025